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FAQ

Questions, answered.

Can we order without a golf event, as company gifts?

Yes. Many companies order our golf polos, caps, towels and headcovers as gifts for staff, clients, sales teams, onboarding or conferences. Choose "Company gifts" on the quote form and give a quantity and the date you need them in hand. We only make golf gear: polos, caps, towels and headcovers.

SizingHow do we handle sizes?

Send us your size split with the proof. Polos come in a standard men's and women's size run. Spare polos are optional: add 5%, 7.5% or 10% in the Event Builder, billed per spare at your kit's price per player. Spares count toward your order total and deposit. If you are not sure of your field's sizes yet, our size calculator on the order-by page gives a starting split you can adjust before you sign the proof.

ProofsWhat is in the proof?

The proof shows your logo placement on each item, thread colors, spelling, the size split, price and ship date. Nothing goes into production until you approve it.

ProofsCan I change the logo after the proof?

Yes, before you approve it. Once the proof is approved, the design, sizes and quantities are locked for production.

DeliveryWhen will our kits arrive?

Standard kits arrive an estimated 6 weeks after proof approval, Signature kits an estimated 10 weeks. The Event Builder adds one week to spare when it works out your order-by date.

DeliveryWhere do you ship?

To one address in the US: your course, your office or your home, with tracking. Ground shipping to one US address is included in your quote.

MinimumsWhat is the smallest order?

Standard kits start at 24 players and a $1,650 order. Signature kits start at 48 players and a $3,500 order.

MinimumsCan we mix kits in one order?

Yes. Tell us in the quote form, for example Clubhouse kits for sponsors and Full Eighteen for the field.

OrderingCan we buy online?

Yes. Front Nine, Full Eighteen and Clubhouse kits can be bought online: pick your kit, upload your logo and pay a 65% deposit by card or by invoice. Signature kits and anything unusual go through a quote.

ProofsWhat if we never approve the proof?

Online orders: we send the first proof as soon as you order, by card or invoice. If you don't approve within 14 days of the first proof, or you decline it, we cancel the order and refund the deposit in full. Goods are custom, and the deposit is non-refundable. Changes after approval may cost extra and move the ship date. We send reminders on days 3, 7 and 12.

ProofsIf we pay by invoice, when do we get the proof?

Right away. We send the proof as soon as you order, whether you pay by card or invoice. Production and the supplier order wait until the deposit is paid. Deposit invoices are due in 14 days, or the order is cancelled.

PaymentHow does payment work?

Online orders pay a 65% deposit at checkout. Quoted orders pay a deposit at proof approval: 65% for standard US-route kits, 60% for Signature kits. Production starts once the deposit is paid. The balance is due in full 21 days before ship date. Goods are custom, and the deposit is non-refundable. Changes after approval may cost extra and move the ship date. We invoice by email.

ReturnsCan we return custom kits?

Kits are made to order with your logo, so they cannot be returned once the proof is approved. If anything arrives damaged or differs from the approved proof, we put it right.

LogosWhat logo file should we send?

PNG, SVG, PDF or AI. We tidy it for embroidery and show you the result on the proof. Logos from quotes that do not go ahead are deleted after 90 days.

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