Last updated October 22, 2026.
Fairline Events LLC makes every kit to order from your approved proof. This policy explains what we fix if something is wrong.
1. What we remake or refund
We remake the affected items at no cost, or refund them if a remake cannot arrive in time, when the items you receive:
- do not match the approved proof (wrong logo, placement, thread color, spelling or item);
- have a manufacturing defect (for example broken stitching, holes or stains); or
- are short against the quantities and sizes on the approved proof.
2. What is not a misprint
- Anything that matches the approved proof, including spelling, sizes, colors and logo artwork you approved.
- Size choices or quantity changes made after approval. We can quote extra items.
- Small variations normal for embroidery and textiles: minor differences in thread or fabric shade from screen colors. Embroidery placement may vary by up to 1/4 inch (6 mm) from the approved proof in any direction, and logo size may vary by up to 1/8 inch (3 mm). Variation within these tolerances is normal for embroidery and is not a misprint. If placement or size is outside these tolerances, or the design doesn't match the signed proof, we'll remake the affected items at no cost.
- Damage from washing, wear or misuse after delivery.
3. How to report a problem
- Email [email protected] within 7 days of delivery, with your order reference, the items and quantities affected, and photos.
- Keep the affected items until we confirm next steps. We may ask you to return them at our cost.
4. What happens next
- We reply within 2 business days with a decision. If we agree there is a misprint, defect or shortage, we remake or replace the affected items and ship them at our cost, by the fastest practical method if your event date is close.
- If a remake cannot arrive before your event, we refund the price per player of the affected items, or we agree another solution with you.
- Remedies under this policy are limited to remaking, replacing or refunding the affected items.
5. Deposits and cancellations
Deposit refunds and cancellations are covered by our Terms of Sale: If you don't approve within 14 days of the first proof, or you decline it, we cancel the order and refund the deposit in full. Goods are custom, and the deposit is non-refundable. Changes after approval may cost extra and move the ship date.
6. Contact
Fairline Events LLC, 919 Marguerite Ln, Carlsbad, CA. Email: [email protected].
